Kids Life Skills

Legal documents

Terms & Conditions

Version 3.0 · Effective 1 August 2026

1. Scope, organizational identity, daily management, B2B precedence and IP rights

  • 1.1. These Terms & Conditions ("Terms") govern all user accounts, course enrollments, workshops, activities and services provided by KIDS LIFE SKILLS a.s.b.l., a non-profit association registered in Luxembourg under registration number R.C.S. Luxembourg F12048, having its registered office at 31, Rue de Remich, L-5331 Contern (Moutfort), Grand Duchy of Luxembourg ("Kids Life Skills", "KLS", "we", "us" or "our").
  • 1.2. Daily Management Representation: Pursuant to Article 7 of the Luxembourg Law of 7 August 2023 (as amended 4 December 2024), routine operational agreements, parent service contracts, day-to-day administration and standard course bookings are executed under the statutory authority of the Delegate to Daily Management (Délégué à la gestion journalière — Mr. Ronen EVEN TZUR), operating as a non-administrator delegate under the direct autonomous appointment authority of the Board of Directors. Structural corporate acts remain subject to joint signature with the President (Mr. Zvi Norman HARTMAN).
  • 1.3. B2B Contract Precedence: When KLS services are delivered under a formal Master Service Agreement (MSA) or grant contract with a school, municipality or corporate sponsor (e.g. FNR PSP Classic), the specific terms of that B2B contract take precedence over these general website Terms.
  • 1.4. Intellectual Property Rights: All educational materials, software projects, robotics workbooks and slide decks provided by KLS are either original property of, or have had their economic copyrights exclusively assigned in writing to, Kids Life Skills a.s.b.l. pursuant to Luxembourg copyright law (Law of 18 April 2001). Materials are licensed strictly for the participant's personal, non-commercial educational use.
  • 1.5. KLS operates educational courses, workshops, holiday camps, teacher training, institutional programs and public events across Luxembourg. By creating an account or registering a child on https://www.kidslifeskills.org/, you ("Parent", "Guardian" or "User") agree to be legally bound by these Terms.
  • 1.6. Third-Party Host Venue Compliance: When activities take place at third-party host venues (schools, municipal centers, partner facilities), participants and parents must comply with the host venue's internal house rules (règlement intérieur), safety procedures and designated access zones.

2. Accounts, registration, leveling, SEN inclusion, emergency authorization and CNS insurance

  • 2.1. Account creators must be at least 18 years old and the parent or legal guardian of the registered child.
  • 2.2. You are responsible for ensuring that all account details, emergency contact numbers, child birthdates and declared allergy/health information are accurate and kept up to date.
  • 2.3. Inclusive Learning & Special Needs: KLS welcomes neurodivergent learners (e.g. ADHD, Autism spectrum, Dyslexia). Parents are encouraged to declare learning preferences or support needs during account creation to allow educators to prepare appropriate pedagogical adaptations within group dynamics.
  • 2.4. Pedagogical Level Re-Assignment: To ensure optimal learning, KLS educators reserve the right to recommend re-assigning a child to a different age group or skill level based on initial session observations, subject to seat availability and parent agreement, at no additional fee.
  • 2.5. Emergency SAMU 112 & Primary Insurance Primacy: In the event of a sudden, severe medical emergency involving a participant where the parent/guardian cannot be reached immediately, KLS staff are explicitly authorized to contact Luxembourg Emergency Services (112 / SAMU) and arrange urgent medical transport or care in the child's best interest. Primary medical and transport expenses are billed to the parent's national health insurance (Caisse Nationale de Santé — CNS) or private policy, with LALUX Policy GD 4939 serving as secondary civil liability coverage.

3. Subsidized course fees, Stripe payments, chargeback policy and bank transfers

  • 3.1. Fixed Subsidized Pricing Policy: Participation fees represent non-commercial co-funding contributions dedicated entirely to KLS's non-profit mission, co-subsidized by institutional funding and grants (such as the FNR, municipal partnerships or corporate sponsorships). KLS does not offer sibling discounts, volume reductions or promotional codes.
  • 3.2. Credit Card Payments & Chargeback Policy: Processed securely online via Stripe. Parents agree to contact KLS Support (info@kidslifeskills.org) to resolve booking issues prior to initiating a bank chargeback. If an erroneous or fraudulent chargeback is filed, KLS reserves the right to recover the non-refundable gateway dispute fee (€15) plus administrative handling costs.
  • 3.3. Direct Bank Transfers & 2-Hour Spot Hold: Generated with a unique structured reference code (e.g. KLS-A7K92M4P). Bank transfer bookings reserve a seat for 2 hours. Within this 2-hour window, the parent must complete the transfer and upload a bank proof of payment (receipt/screenshot) via the parent portal. Uploading proof of payment within 2 hours holds the seat indefinitely pending bank clearance (including weekends/holidays). Once cleared, the KLS Admin team validates the deposit. If proof of payment is not uploaded within 2 hours, the spot hold automatically expires and the seat is released.

4. Cancellations, refunds, vouchers, resold seats and disbursal

  • 4.1. Statutory 14-Day Right of Withdrawal (EU Consumer Law & Art. 14(3) Service Fee):
  • — For course bookings made more than 44 calendar days prior to the first lesson, you have the right to withdraw within 14 calendar days of booking confirmation. Pursuant to Article 14(3) of EU Directive 2011/83/EU and Luxembourg Consumer Law, any refund issued is subject to a €25 administrative processing fee representing the proportional cost of immediate registration processing, account allocation, payment gateway transaction fees and administrative setup services.
  • — For course bookings made less than 44 calendar days prior to the first lesson, you explicitly request immediate reservation and preparation of the limited spot, and acknowledge that the Tiered Cancellation Schedule in Section 4.2 applies.
  • — Electronic Withdrawal Button: Withdrawals may be initiated via email or via the persistent "Withdraw from contract here" link in the application footer pursuant to EU Directive (EU) 2023/2673 Art. 11a.
  • 4.2. Tiered Cancellation Schedule & Resold Seat Exception:
  • — Cancellation more than 30 days before the 1st lesson: 100% money refund minus a €25 administrative fee.
  • — Cancellation 14 to 30 days before the 1st lesson: choice of 70% money refund OR an 80% non-transferable KLS voucher minus a €25 administrative fee.
  • — Cancellation 7 to 14 days before the 1st lesson: choice of 50% money refund OR a 70% non-transferable KLS voucher minus a €25 administrative fee.
  • — Cancellation less than 7 days before the 1st lesson: 0% money refund, representing liquidated damages for the lost seat. Resold Seat Exception: if KLS fills the vacated spot from a waiting list prior to course commencement, an automated notification email dispatches an 80% non-transferable KLS voucher (minus the €25 admin fee) within 7 business days of seat resale. Unfilled Spot Fallback: if the spot is not filled from a waiting list (or the group was not fully booked), KLS Admin retains sole discretion to evaluate issuing a 25%, 50% or 75% non-transferable KLS voucher on a case-by-case basis.
  • — Cancellation on or after the 1st lesson day: 0% money refund. KLS Admin has discretion to evaluate issuing a 25% or 50% non-transferable voucher.
  • — Strict Limit: KLS staff cannot approve refund or voucher terms outside this matrix.
  • 4.3. Medical Exception Policy: Short-term illness (1–3 lessons) does NOT qualify for a refund or voucher — the child remains enrolled and receives in-class catch-up support. For a long-term certified condition supported by an official Luxembourgish doctor's note (certificat médical) affecting the full course or a major part of it, KLS Admin exercises discretion to issue a 100% non-transferable credit voucher minus a €25 administrative fee.
  • 4.4. Voucher Redemption Mechanics: Vouchers are linked directly to the parent account, redeemable partially across multiple bookings until the balance reaches €0.00, and valid for 12 months (365 days) from date of issue. An automated email reminder is sent 30 days prior to expiration.
  • 4.5. Refund Execution Timeline: Approved cash refunds (minus the €25 admin fee) will be executed within 14 calendar days from receipt of cancellation notice using the original payment method (Stripe card reversal or SEPA bank transfer), pursuant to Art. 13 of EU Directive 2011/83/EU.

5. Attendance, missed lessons, instructor substitution and catch-up support

  • 5.1. Instructor Substitution: All KLS instructors undergo identical pedagogical training and background vetting. KLS reserves the right to substitute lead educators due to illness or scheduling without prior notice. Instructor substitution does not constitute grounds for a refund.
  • 5.2. Missed individual lessons due to personal absence or short illness are non-refundable and non-recoverable.
  • 5.3. KLS educators will provide catch-up guidance during subsequent sessions, including dedicated 1:1 educator assistance for part or all of a session where operationally feasible.

6. Equipment, BYOD, storage protocols and lost & found

  • 6.1. For most courses, children must bring their own tablet or laptop. KLS supplies specialized robotics kits, microcontrollers and learning materials.
  • 6.2. BYOD Storage Protocol & Gratuitous Custodian (dépôt bénévole): KLS provides designated secure storage tables during non-digital/unplugged activities. When personal equipment is placed on designated storage tables, KLS acts as a gratuitous custodian (dépôt bénévole under the Luxembourg Civil Code). Parents retain primary equipment insurance against accidental drops or spills by participants, and KLS liability is strictly limited to cases of proven gross negligence (faute lourde) or deliberate misconduct (dol).
  • 6.3. Lost and Found Belongings: KLS is not responsible for personal items left at activity venues. Unclaimed items (jackets, water bottles, USB keys) will be placed in venue Lost & Found boxes and donated or discarded after 30 calendar days.

7. Pick-up security and independent departure

  • 7.1. Physical Pick-Up Card: Parents must present the Pick-Up Card issued at drop-off to collect their child.
  • 7.2. Fallback Verification: If the card is absent, staff will verify photo ID against authorized guardians listed in the account, or place a direct phone call to the parent for verbal authorization.
  • 7.3. Independent Departure (Ages 12+): Children aged 12 and above may depart independently only if the parent has granted explicit written consent. KLS's custodial duty of care terminates the moment the child leaves the venue premises.

8. Health, safety and photos

  • 8.1. Internal Identification Photos: Parents must provide an internal child headshot. This photo is mandatory for staff identification rosters and allergy safety. It is stored securely in private cloud buckets and never published externally.
  • 8.2. Granular Double-Consent Media Array & Takedown SLA: Public marketing media requires medium-specific explicit consent toggles (capture, internal publication, print publication, social media publication). Written consent revocation is processed within 5 business days for digital and social media channels. Physical print materials (brochures/flyers) distributed prior to revocation cannot be recalled.

9. Force majeure, MeteoLux severe weather and venue disruptions

  • 9.1. MeteoLux Severe Weather & Force Majeure Protocol: KLS activities are primarily frontal and in-person. In the event of official MeteoLux Red/Orange severe weather alerts, municipal venue closures or force majeure events, KLS may offer live interactive online sessions where operationally feasible and for relevant age groups, or attempt to reschedule sessions subject to host venue availability. Alternative dates or online sessions do not constitute a binding commitment, and cash refunds remain strictly excluded under Force Majeure.

10. Governing law, consumer mediation, ODR platform and electronic registered mail

  • 10.1. Governing Law & Forum: These Terms are governed by the laws of the Grand Duchy of Luxembourg. Any legal disputes shall be submitted exclusively to the competent courts of Luxembourg City (Tribunal d'Arrondissement de Luxembourg).
  • 10.2. Consumer Disputes & Mediation: Pursuant to EU Regulation No 524/2013, consumers may submit online disputes to the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. In Luxembourg, out-of-court dispute resolution may be referred to the Service du Médiateur de la consommation (https://www.mediateurconso.lu/).
  • 10.3. Consent to Electronic Registered Communications: Pursuant to Article 34 of the Law of 17 July 2020 modifying the Law of 14 August 2000 on electronic commerce, the User explicitly consents during account setup to the receipt of formal legal notices, contract terminations or dispute resolutions via qualified electronic registered delivery services (e.g. recommandé électronique / MyPost / AR24).
  • 10.4. Language Priority: While presented in English and French for convenience, the official statutes registered with the Luxembourg Business Registers (LBR) and the French language text govern any formal judicial interpretation in Luxembourg Courts.